Welcome to Forest Gate Florist’s online shop. These Terms and Conditions (‘Terms’) govern your use of our website and the purchase of flower arrangements and related products for delivery in Forest Gate and the surrounding areas. Please read these Terms carefully before placing an order. By using our website and placing an order with Forest Gate Florist, you agree to be bound by these Terms and Conditions.
These Terms and Conditions apply to all purchases made by consumers for flower delivery within Forest Gate and its surrounding areas, whether you are a resident or sending flowers to someone in this region. Where applicable, some terms may be varied in writing at the sole discretion of Forest Gate Florist.
How to Place an Order:
To place an order, browse our website to choose the floral arrangements or products you wish to purchase. Add your selected items to your basket and proceed to the checkout page. You will be required to provide the following details:
Upon completion of your order, you will receive an order confirmation on the website as well as an order summary delivered to your specified email address (where provided). Acceptance of your order and the formation of a contract between you and Forest Gate Florist will occur once payment is received and we have sent you a confirmation email.
All products are subject to availability. Forest Gate Florist strives to ensure that all items displayed on the website are in stock and available for delivery. Due to seasonal fluctuations and fresh flower supply, some items may be unavailable at times. In such cases, we reserve the right to substitute certain flowers or packaging with alternative items of equal or greater value and similar style. We will make reasonable efforts to contact you prior to substitution.
All prices for floral arrangements and products are stated in Pounds Sterling (£) and include Value Added Tax (VAT) where applicable. Delivery charges will be shown separately at the checkout stage and form part of the total order cost.
Forest Gate Florist accepts payment methods as stated on the website checkout, which may include credit or debit cards as well as other secure forms of online payment. Payment must be made in full prior to dispatch and delivery of your order. No responsibility is taken for orders delayed as a result of payment authorisation issues.
Deliveries are available throughout Forest Gate and adjacent areas as specified on our website. You may select your preferred delivery date during checkout. While we strive to deliver all products on your chosen date, timing may be affected by high demand, traffic, adverse weather, or other events outside our control.
If no one is available at the recipient’s address at the time of delivery, our delivery driver may leave the order with a neighbour or in a safe, covered location, or may return the flowers to our shop for redelivery or collection. A delivery note will be left to advise the recipient accordingly.
Forest Gate Florist cannot accept liability for delivery failures or delays where incorrect or incomplete address details have been provided by the customer.
You may amend or cancel your order free of charge by contacting us at least 24 hours prior to the scheduled delivery date. Requests after this deadline may be refused, especially for orders involving bespoke or perishable items such as fresh flowers that have already been prepared or dispatched. In such cases, refunds will not be provided.
In the unlikely event that Forest Gate Florist is unable to fulfil your order due to stock unavailability, unforeseen circumstances, or other valid reasons, we will notify you promptly and offer a full refund or arrange delivery at a later date, as appropriate.
Forest Gate Florist is committed to providing excellent customer service and fresh, high-quality floral arrangements. Should your flowers arrive damaged, wilted, or fail to meet your expectations, please notify us within 24 hours of delivery. In order to process a return or refund, we may require photographic evidence of the issue. Upon validation, we will offer either a replacement product for delivery or a full or partial refund as appropriate.
Due to the perishable nature of flowers and plants, returns are generally not accepted except in cases of quality concerns or order errors. Forest Gate Florist’s decision on refunds and returns shall be final.
As the customer, you are responsible for providing accurate order information, including names, delivery addresses, and recipient contact details. Please double-check all information prior to submitting your order. Forest Gate Florist is not liable for failed deliveries due to incorrect or incomplete details supplied by the customer.
It is also your responsibility to ensure that recipients are able to accept deliveries at the designated time and location. Any instructions regarding safe places or alternative delivery arrangements should be clearly indicated at the point of order.
All content on the Forest Gate Florist website, including photographs, descriptions, logos, and branding, are the property of Forest Gate Florist or its licensors. By accessing the website, you agree not to use, copy, reproduce, or distribute any content without our express written permission.
Forest Gate Florist’s liability is limited as follows:
Your privacy is important to us. Any personal data collected during the ordering process is handled in accordance with our Privacy Policy and current UK data protection legislation. Information provided will only be used to fulfil your order, communicate with you, and as may be legally required.
Forest Gate Florist may occasionally offer promotional discounts, special offers, or discount codes for online flower delivery in Forest Gate and nearby areas. Such promotions are subject to their own specific terms and may be withdrawn or amended at our discretion without notice.
Discount codes are non-transferable, have no cash value, and may not be used in conjunction with other offers unless explicitly stated.
Nothing in these Terms shall confer any benefit or right enforceable by any person not a party to the contract under the Contracts (Rights of Third Parties) Act 1999.
Forest Gate Florist reserves the right to amend these Terms and Conditions from time to time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms before making a new purchase. Continued use of our services after changes are implemented constitutes your agreement to the revised Terms.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter (including non-contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. By placing an order, you agree to submit to the exclusive jurisdiction of the English courts in resolving any matters relating to your contract with Forest Gate Florist.
These Terms and Conditions set out the entire agreement between Forest Gate Florist and you, the customer, in relation to your online flower purchase. If any part of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
If you have any questions regarding these Terms or your order with Forest Gate Florist, please refer to the relevant sections of our website for information on how to contact us. Our customer service team is happy to assist with enquiries related to online flower deliveries in Forest Gate and surrounding areas.
Thank you for choosing Forest Gate Florist for your flower delivery needs.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Forest Gate , represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Forest Gate .
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
