At Forest Gate Florist, we are dedicated to delivering the very best in fresh flowers to homes and businesses throughout Forest Gate and nearby areas. As a trusted local florist, your satisfaction is at the heart of everything we do. That is why we offer a comprehensive fresh flowers guarantee: every bouquet is carefully prepared to ensure quality and lasting freshness upon arrival and during the freshness window.
We take every precaution to ensure your floral arrangements reach you in perfect condition. In the unlikely event your flowers arrive damaged, wilted, or not as described, please contact us promptly on the day of delivery. To help us resolve any issues, kindly provide a clear photo of the item in question so we can assess and understand the problem. We will take swift action to put things right.
Our flowers are sourced daily and crafted by expert florists to guarantee peak freshness. We promise that your arrangement will stay fresh for at least five days from the date of delivery, provided care instructions are followed. Should your flowers display signs of unusual wilting or deterioration within this window, please let us know as soon as possible and we will review the situation.
Your satisfaction is our top priority. If your flowers are not as expected due to freshness or quality issues, we offer two options:
Forest Gate Florist reserves the right to request photographs to verify your claim and determine the best course of action. All refund or replacement requests must be made within the five-day freshness window to be eligible for consideration.
Your feedback is essential in helping us maintain our high standards. If you have any complaints or concerns about our products or service, please don’t hesitate to get in touch. Our team is committed to resolving issues fairly and promptly. Each complaint will be acknowledged and investigated thoroughly. We aim to respond within one business day and resolve most complaints swiftly to your satisfaction.
Forest Gate Florist takes immense pride in serving the vibrant households and businesses of Forest Gate and surrounding neighbourhoods. Our commitment to quality is backed by our comprehensive returns, refunds, and complaints policies so you can shop for flowers with confidence, knowing we will always make things right.
For any questions, returns, or feedback regarding your order, please contact us. We are always here to help and will do everything we can to ensure your experience with us is nothing short of delightful.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
